Diabetes and Metabolism Specialists

CANCELLATION FEES:

If you're unable to keep your appointment, please notify the office at least 24 hours in advance so that we may use this time slot for another patient.

Notifications made for the following day after business hours, on weekends, holidays or after we close at 12 pm (noon) on Fridays will be charged.

Office Visit $75
Second Missed Office Visit $100
New Patient Visit $100
Office Procedure $100

MEDICATION PRESCRIPTIONS:

If requesting a medication refill please allow up to 72 hrs to be completed. Requests sent after business hours or on the weekend will not be addressed until the following business day, please plan accordingly.

OFFICE HOURS:

Monday - Thursday - 8:00am - 4:30pm
Friday - 8:00am - 12:00pm

LAB HOURS:

Monday - Wednesday - 7:00am - 4:30pm
Thursday - 8:00am - 4:30pm
Friday - 8:00am - 12:00pm

EXTENSIONS:

Medical Records Requests - Ext. 105
Insurance Questions - Ext. 125
Prior Authorization Paperwork - Ext. 128

Contact Us

Diabetes and Metabolism Specialists

4118 Pond Hill Rd., Suite 300

Shavano Park, TX 78231


210.494.3739 - Phone

210.494.4508 - Fax

For Contact Us Difficulties, General Issues, or if our Voicemail box is full, please email: help@diabetesandmetabolism.com

**Please only use this email if the portal is not working or you are unable to leave a voicemail message.
**Please ONLY send generic information over email, as it is not encrypted (Name, Contact Phone number, General Need).

Secure Messaging

Have a question about a prescription, upcoming appointment or would like to view your last visit? Now, Diabetes and Metabolism Specialists offers Secure Messaging - a way to communicate with your health care team. You can do this without waiting on the phone or having to fight traffic to get to our facility. Secure Messaging isn't a replacement for an in-person visit, nor should it be used in emergencies.

To get started register with our Patient Portal here